Privacy Policy

Our Commitment to Your Privacy

At RightTrack San Luis Towing, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our towing and roadside assistance services. We are committed to being transparent about our data practices.

Information We Collect

When you contact us for service, we collect information necessary to provide you with fast, reliable assistance. This includes:

• Your name and contact phone number
• Your location and destination for towing services
• Vehicle information including make, model, and condition
• Payment information when you pay for services
• Details about your service request and any special requirements

We may also collect information automatically when you visit our website, such as your IP address, browser type, and pages visited. This helps us improve our website and services.

How We Use Your Information

We use the information we collect to provide you with excellent service. Here is how we use your information:

• To dispatch our drivers and provide the towing or roadside assistance you requested
• To communicate with you about your service request
• To process payments for services rendered
• To maintain records of services provided
• To improve our services and customer experience
• To send you important updates about our services (you can opt out at any time)

We will never sell your personal information to third parties. We only share your information when necessary to provide services or as required by law.

How We Protect Your Information

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. This includes secure storage of customer records, encryption of sensitive data, and limiting access to personal information to employees who need it to perform their jobs.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Third-Party Services

We may use third-party services to help us operate our business, such as payment processors, website hosting, and analytics tools. These service providers may have access to your personal information only to perform specific tasks on our behalf and are obligated to keep your information confidential.

Our website may contain links to other websites. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our website. You can control cookie settings through your browser, but disabling cookies may affect website functionality.

Your Rights and Choices

You have certain rights regarding your personal information:

• You can request to review the personal information we have about you
• You can ask us to correct inaccurate information
• You can request that we delete your information (subject to legal requirements)
• You can opt out of marketing communications at any time

To exercise any of these rights, please contact us using the information provided below.

Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will post the updated policy on our website with a new "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

RightTrack San Luis Towing
415 Henry Chavez Ct Suite F, San Luis, AZ 85349
Phone: (928) 240-9183
Email: hi@sanluistowing.com